Terms of sale

For more information and before placing an order, we invite you to read the following Terms of Sale which must by law be accepted when the order.


The Company Group Grifo Agribusiness Saccon based in Italy - Umbria - Perugia (PG), Via dei Loggi 59, Iva 00162070544, owner of the site shop.caseificiopratomagno.it, hereinafter referred to as the Company, is engaged in production , processing and sale of food products made out. The following conditions of sale exclusively govern the relationship of online sales on the website.

All prices listed in the section Sale Online, expressed in euros, they are inclusive of VAT.

They are valid only for purchases made online on the site and do not in any way represent the prices charged elsewhere by Grifo Agribusiness Group SAC

The Company reserves the right to change prices at any time, however, the goods will be billed according to the prices mentioned in the order made by the customer.


The customer can buy only the items marked as 'available' when the order, as described in the relevant information sheets.
Normally items inserted are actually available at the Company, however, in the event of temporary exhaustion, it will be posted where necessary by similar varieties for replacement.

The correct order is communicated by the Company using a Proposed Order sent to the email address supplied by the customer. This message will contain an identification number of order, date, and all data entered by the customer who agrees to verify the correctness and communicate any corrections. Subsequently, the Company will check the actual availability of the items and send the customer an order confirmation.

Note: We accept only orders with destination of the goods within the Italian territory (including the Republic of San Marino) and countries of the EU; orders whose destination Italian regions or foreign countries other than those listed will not be accepted by the system.

Shipping costs included in the Italian territory and the Republic of San Marino is set at € 10.00 shipping for orders over € 100.00 (Euro cent, 00) costs are free; on orders from the countries of EU spending will vary realazione to teriffe applied by the carrier on the respective areas.

The customer will pay to the Company the amount reported in the Order Confirmation exclusively through the following two ways:

to. Credit card
b. PayPal

All products are supplied as standard identification label in Italian manufacturer, product name, EAN code and other indications of the law relating to food.

Depending on the types, the products are packed in cardboard boxes with a triple layer of protection and internally with shock absorption material, string fastening and adhesive tape custom of our company. Shipments are carried out by courier at the sole option of the Company based on the type of packaging envisaged and the place of destination.
For perishable products, in order to guarantee the perfect conservation throughout the journey, it is used, when necessary, dry ice as a refrigerant. It is also being paid the utmost care in the packaging of products, using polystyrene boxes that preserve the contents from temperature changes and accidental bumps.

On the day of shipment will be sent to the customer an e-mail showing the tracking code for the shipment tracking.

The estimated delivery time can range from 2 to 6 business days from the day following the date of shipment. They are approximate and may vary due to exceptional weather conditions, strikes, acts of God, or acts to traffic authorities.
The courier delivery, exceptions and local agreements, only on weekdays, from Monday to Friday, from 09.00 to 18.00.

Important note: these are goods and food in order to minimize any disruption by courier, it is strongly recommended to enter more phone numbers to which beings and also contacted a shipping address where there is always someone to receive the goods.

If the carrier does not find anyone at the address indicated, will leave a card (notice of passage) with the phone number of the branch. The customer can then contact your local office and request the return (for free) within 5 working days following the first delivery attempt; after this period without there having been any communication from the recipient, the goods remain in storage at the warehouse of the carrier in which case the return will take place only after the payment to the Company of additional cost of delivery.

The Company also does not load the delays attributable to the carrier and in any case it can be held responsible. Any delays in delivery do not entitle the customer to refuse delivery of the products, nor to claim damages or compensation whatsoever.

Upon delivery of the goods, in the presence of the courier, the customer is required to check that the number of packages is as specified in the Waybill and that the packaging is intact, not damaged or altered, including the sealing materials ( strings fastening tape and custom). In case of visible damage to the cardboard it is necessary to accept the goods subject in bubble otherwise not be recognized any compensation due to the bad treatment of the goods by the courier.


Nearing completion of the order, the customer must compulsorily declare that I have read and accepted in its entirety the present conditions of sale. It will also care of the same print and keep a copy of which will still be sent (pdf document) attached to the order confirmation email receipt and the customer will have to refer to each topic on the forms, the processing of data for law privacy and possible relationships with carriers and claims management. The customer is obliged to provide their residential address (which will be considered as default shipping address), any secondary address of shipment, any VAT (if it is a company) or social security number (in the case of individuals), one or more phone numbers and e-mail to send the Order Confirmation.
You represent that you have not entered false data in the order form or imagination and therefore declares that the data entered correspond to the real data. The Company reserves the right to pursue the appropriate authorities any violation or abuse.


In any case, the Company will issue regular receipt or invoice, if the case so require, you will find attached to the order.


Any announcements and notifications by the Customer may be sent by:
- Email address shop
- Fax at 39 075 5990689
- Mail address: Via dei Loggi, 59-06135 Perugia (PG) Italy

The company will contact the customer through the contact details provided by him in the order.


The Company recognizes the buyer the right of withdrawal provided for by Legislative Decree no. 206/2005.
Under this law, the customer has the right to cancel the purchase within 10 working days from receipt of goods.
To exercise this right, the same shall be sent to the Company a notice by registered letter a / r.

The communication can be anticipated by fax or e-mail to shop
grifolatte.it explaining what happened and also enclose photographs clear the request, provided it is confirmed within the following 48 hours with the mode set forth above. The request will also be considered only for problems due to obvious defects of the products, not the bad handling of the same by the carrier; in case there were any obvious damage to the packaging is IMPERATIVE accept the goods making reserve bubble to make a claim for damages; if complaints due to obvious damage on the outer are not handled in this way you can not make a claim in any way. We recommend however to accept the goods always doing reserve level.

The goods must be returned in its original packaging, undamaged and not tampered with.
Shipping costs for the return shall be borne by the customer.
After you received the goods and you can verify the state of preservation, the Company shall redeem, within 15 days of receiving notice, the customer only the price paid for the goods (then deducted the costs of the first installment) via Paypal or bank transfer. In the latter case, the customer must provide the bank account (IBAN) of the bank account where your benefit paid.


For any dispute arising in connection with this contract, the jurisdiction is that of Perugia.

All data collected will be treated in accordance with article 13 of Law n. 196/2003. The company informs you that:
1) personal data will be recorded on electronic media and will be treated in a confidential way by the same user to communicate product information, to allow the